Senior Consumer Experience Strategist

Overview

Location: Hybrid (three days per week in client’s Cambridge, MA, office)

Aquent Studios is looking for a Consumer Experience (CX) Strategist to serve as a visionary leader and the “lighthouse” for complex digital projects for one of our clients, a global leader in the healthcare and pharmaceutical sector, currently undergoing a massive digital transformation. This is a high-impact opportunity to join a newly formed function where you will evangelize CX principles and define the end-to-end strategy for a diverse ecosystem of products and services. You won’t just be following a roadmap; you will be creating it—ensuring that every digital touchpoint is seamless, intuitive, and aligned with the needs of users worldwide.

Impact and Responsibilities

In this role, you will be the bridge between technical frameworks and human needs, driving deep organizational change. Your contributions will include:

• Strategic Leadership: Develop and deliver comprehensive CX strategies, principles, and measurement frameworks across a global portfolio of digital products.
• Innovation & Envisioning: Identify opportunities to differentiate the brand through innovative digital solutions that improve healthcare accessibility.
• Cross-Functional Collaboration: Partner closely with Product Owners, Engineering, R&D, and Global Business Units to integrate CX strategy into the core development process.
• Team Mentorship: Lead and empower a team of CX professionals and contractors, fostering a culture of constant learning and excellence.
• Resource Management: Dynamically reallocate resources to meet priorities under tight deadlines while mitigating risks and maximizing efficiency.
• Evangelism: Act as a vocal advocate for the user, influencing product direction and corporate strategy at all levels of the organization.

Qualifications

Must-Have (Required):

• Experience: 7+ years of hands-on experience as a CX/UX Strategist within a large global enterprise, agency, consulting firm, or high-growth startup.
• Education: Bachelor’s degree (or equivalent experience) in Design, Human-Computer Interaction (HCI), MBA, or a related field.
• Technical Depth: Proven ability to create, measure, and refine CX strategies based on user research, human factors, and market data.
• Analytical Skills: Strong ability to synthesize qualitative and quantitative data into actionable insights and business challenges.
• Communication: Exceptional storytelling and presentation skills, with the ability to convey complex recommendations to executive stakeholders.
• Global Mindset: Experience working in international environments with an understanding of cultural sensitivities.

Nice-to-Have (Preferred):

• Advanced Degree: Master’s degree in a relevant field.
• Industry Knowledge: Familiarity with pharmaceutical or health technology (HealthTech) sectors.
• Agile Expertise: Deep understanding of digital product management and Agile methodologies.

Soft Skills & Traits

• Resilience & Agility: Comfortable navigating ambiguity and leading through cultural shifts and digital transformations.
• High EQ: Ability to manage diverse stakeholder groups and build consensus across the organization.
• Intellectual Curiosity: A natural desire to explore new trends and inspire innovation in others.

The target hiring compensation for this role is $65-75/hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. 

Additional benefits offered may include: medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.