Member Services Representative

Overview

MUST live in Oklahoma – remote

Our major Pharmaceutical Health client is looking for a Member Services Representative for a 6-month consulting assignment. The Member Services Representative will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance-related issues are properly addressed, trained and coached on a consistent basis. The Member Services Representative plays a critical role in working with our new member clients to determine eligibility and perform various enrollment activities. Member Services Representative interfaces with both individual plan members and employer groups and requires a strong focus on accurate and timely customer support to ensure client enrollment and retention. The Member Services Representative I reports directly to the Enrollment Supervisor, also functioning as SME (Subject Matter Expert) in the functions, processes, and eligibility procedures as they relate to Medicare Part D enrollment and CMS (Center for Medicare/Medicaid Services) Standards.

Duties:

• Administrative Support: Manage calendars and day-to-day administrative needs for the VP and Sr. Director within the Merchandising Team. Schedule and plan meetings, manage budgets, arrange travel, and prepare materials as necessary.
• Business Reporting and Analytics: Run Daily sales, seasonal reporting, weekly vendor reporting and analyze market data to assist in decision making. Conduct special projects and perform analysis to support strategic priorities.
• Communication Development: Communicate effectively, both verbally and on paper, to Merchandising and Cross-Functional teams throughout the organization. Work closely with outside partners. Assist with communication on overall performance, sales, sell thru and ad planning. Support the development of presentations for mid-level and senior executives.

Experience:

• At least 3 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment
• Comfortable in both team player and team lead roles
• Dependable/Responsible/Accountable
• Excellent spoken and written communication skills
• Capable of managing through transition, while fostering a positive team environment
• Confident in decision making ability within strict timelines
• Exceptional prioritization and organizational skills
• Acts with integrity and uses sound judgment in dealing with confidential information

Education:

• High school diploma or GED required

The target hiring compensation range for this role is $16 to $17.50 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-KS1