Customer Solutions Engineer (III)

Overview

Aquent is partnering with a leading technology company that is revolutionizing how businesses connect with their customers globally. This innovative organization is at the forefront of digital transformation, empowering enterprises to scale their operations and enhance their digital presence. Join a team dedicated to pushing the boundaries of what’s possible, delivering impactful solutions that shape the future of digital commerce.

Are you ready to be at the forefront of technical innovation, directly shaping how strategic clients leverage cutting-edge platforms? We are seeking a highly skilled and customer-focused individual to join a dynamic team, where your expertise will drive critical migrations and forge strong partnerships. This is an incredible opportunity to make a tangible impact on the success of major businesses, ensuring seamless transitions and optimizing their technical capabilities. You will play a pivotal role in designing solutions for complex challenges, directly influencing product development, and fostering strong, collaborative relationships with key stakeholders.

**What you’ll do:**

* Provide high-touch technical support to strategic clients, facilitating their migration between different technical platforms and APIs.
* Manage relationships with a portfolio of key partners, engaging with senior internal and external stakeholders.
* Design innovative support solutions for complex customer challenges, identifying scalable patterns for broader partner application.
* Conduct thorough implementation reviews, champion new platform features, educate partners, and ensure timely resolution of technical issues.
* Communicate pre-migration assessments, identify and flag potential errors, and address migration-related issues proactively.
* Collaborate cross-functionally with business development, product management, and partner operations teams to enhance client integrations and propose tool improvements for optimized processes and performance.

**Must-Have Qualifications:**

* 4-5 years of experience in a technical, partner-facing role with a strong customer focus.
* Experience coding in one or more general-purpose languages (e.g., Python, Java, Go, C, or C++) including data structures, algorithms, and software design.
* Deep expertise with RESTful APIs, including integration, troubleshooting, and debugging. Coding skills are required.
* Proficiency in SQL for managing and analyzing data.
* Proven project management skills, with experience in managing complex technical migrations.
* Excellent cross-functional collaboration and communication skills.
* Fluent English is required.

**Appreciated Qualifications:**

* Experience with relevant e-commerce or retail-focused APIs is a significant advantage.
* Proficiency in other languages (e.g., Spanish, Portuguese, Chinese, Japanese).

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-LORENSAQUENTJOBS