Clinical Support Specialist

Overview

Aquent is proud to partner with a leading, innovative healthcare institution dedicated to patient well-being and advancing medical care. This organization is committed to providing exceptional service and a supportive environment for both patients and staff. As a Clinical Support Specialist, you will play a pivotal role in ensuring a smooth and compassionate experience for every patient from their very first interaction. Your meticulous attention to detail and empathetic approach will directly contribute to operational efficiency and the overall positive patient journey.

Are you ready to be the welcoming face and organizational backbone for patients entering a dynamic healthcare environment? In this essential role, you will be at the forefront of patient care, directly impacting their experience by ensuring accurate and efficient administrative processes. You’ll be instrumental in setting the stage for positive patient outcomes, providing critical support that allows clinical teams to focus on what they do best. Your ability to navigate complex information, provide exceptional service, and maintain a calm demeanor under pressure will make a tangible difference in the lives of many, every single day.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

What You’ll Do:

• Complete comprehensive patient admission and registration processes, adhering to all regulatory requirements and established policies.
• Accurately obtain and document crucial financial information, including deductibles, co-payments, and deposits.
• Secure necessary patient signatures on all legal and registration-related documents.
• Safeguard patient valuables in strict accordance with departmental protocols.
• Digitize and organize all relevant patient documentation into digital systems by the end of each shift.
• Utilize various online platforms and verification tools to gather essential insurance and patient demographic details.
• Excel in performing high-quality registrations, even during peak periods, by prioritizing tasks effectively to enhance customer service, operational efficiency, and financial benefits.
• Cultivate strong cooperative relationships with both administrative and clinical staff, promptly providing essential support materials like identification bands and patient information.
• Efficiently manage and update patient notifications and transitions from clinical teams.
• Collaborate effectively within a team environment, readily offering assistance to colleagues and recognizing when support is needed, while also demonstrating the ability to produce high-quality work independently.
• Deliver sensitive, timely, and appropriate customer service for all patient interactions, including managing visitor authorizations.
• Ensure the proper distribution of privacy practice notices in compliance with relevant regulations and organizational policies.
• Participate actively in department meetings, workshops, and ongoing training to foster continuous improvement.
• Maintain collaborative working relationships with internal teams and external agencies.
• Ensure office equipment is in proper working order and demonstrate familiarity with contingency procedures for operational continuity.

What You’ll Bring (Must-Have):

• High school diploma.
• Typing speed of 30 words per minute.
• Proficiency in using multiple computer programs simultaneously.
• Exceptional verbal and written communication skills.
• Demonstrated strong customer service capabilities.
• Self-motivated with excellent task prioritization abilities.
• Ability to work comfortably at both stationary and mobile workstations, accommodating sitting and standing.
• Proven ability to work collaboratively with a culturally diverse staff in a highly sensitive and often stressful environment.
• Flexible availability to accommodate training and work schedule requirements.

Bonus Points (Nice-to-Have):

• * An Associate’s (AA) degree.
• * Proficiency in a second language.

The target hiring compensation range for this role is $45.80 to $49.82 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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