Customer Service Specialist

Overview

Join a leading organization at the forefront of innovation in a dynamic industry. This company is dedicated to delivering essential solutions and services that power progress globally. They are seeking passionate individuals to contribute to their mission of operational excellence and customer satisfaction.

Are you a natural problem-solver with a passion for helping others? We are seeking a dedicated individual to join our client’s team as a pivotal point of contact for their valued customers. In this role, you’ll be instrumental in ensuring seamless operations, from order placement to delivery, directly impacting customer satisfaction and business success. Your expertise will be crucial in fostering strong relationships and maintaining the high standards of service our client is known for.

**What You’ll Do:**

* Process customer orders, manage order entry, and schedule shipments efficiently.
* Ensure timely fulfillment of customer requirements and expectations.
* Coordinate effectively between production teams and customers for smooth order and shipment flow.
* Act as a vital link between internal departments and external customers or sales representatives.
* Provide comprehensive support for assigned territories, including handling inquiries, quoting prices, and relaying delivery information and terms.
* Collaborate with various departments, such as finance, sales, logistics, and procurement, to guarantee effective and timely customer service.
* Address customer inquiries via phone, fax, and email, understanding their needs and recommending suitable solutions.
* Escalate advanced or complex inquiries to specialized sales or product experts when necessary.
* Perform essential administrative tasks, including scanning, indexing paperwork, and processing returns.
* Monitor and communicate delivery dates, anticipated delays, and any conflicting terms or conditions to customers and sales staff.
* Inform stakeholders about the status of delayed orders, backorders, or necessary product substitutions.
* Address customer complaints, coordinating with relevant departments to provide timely and effective resolutions.
* Contribute to continuous improvement initiatives by applying established operational principles and tools.

**Must-Have Qualifications:**

* High school diploma or equivalent education.
* 1-3 years of proven experience in general customer service.
* Demonstrated strong organizational, problem-solving, phone, and interpersonal skills.
* Ability to confidently assess and mediate high-pressure situations.
* Proficiency in standard office applications and the ability to navigate multiple systems effectively.

**Nice-to-Have Qualifications:**

* Bachelor’s degree in Business Administration, Communications, or a related field.
* Evidence of mechanical aptitude, with preferred experience in a production or manufacturing environment.

**About Aquent Talent**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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