Patient Scheduler

Overview

Aquent is seeking a detail-oriented and professional Patient Scheduler to support a premier healthcare client. In this role, you will be responsible for managing high-volume scheduling for pre-anesthesia appointments, ensuring patients are booked efficiently and accurately. You will act as a key point of contact for patients, navigating complex scheduling criteria to determine whether appointments should be in-person or virtual, while maintaining a high standard of patient-centered care.

Key Responsibilities

• Patient Outreach: Proactively contact patients via phone to schedule appointments in a timely, professional manner.
• Complex Scheduling: Use established clinical criteria to identify patients needing appointments and determine the appropriate visit type (virtual vs. in-person).
• Electronic Health Records (EHR): Accurately document all scheduling activities, requests for medical records, and patient interactions within the Epic system.
• Workflow Collaboration: Partner with clinical teams, patient care coordinators, and fellow schedulers to optimize daily workflows and ensure seamless clinic operations.
• Information Management: Navigate scheduling reports and work queues to identify outstanding needs and maintain an organized patient pipeline.
• Compliance & Standards: Adhere to strict clinic workflows, standard work procedures, and patient communication principles to ensure a high-quality, professional experience.

Required Qualifications

• Education: High school diploma or equivalent required.
• EHR Experience: Prior experience working with Electronic Health Records is required (Epic experience is strongly preferred).
• Clinical Experience: Previous experience in healthcare scheduling, a medical call center, or administrative support within a fast-paced clinical setting.
• Customer Service: Strong background in patient-facing or customer service roles with a proven ability to maintain a professional phone etiquette.
• Technical Skills: Proficiency in Microsoft Outlook, Word, and Teams.

Core Competencies

• Organization: Exceptional attention to detail and the ability to manage a high volume of tasks without sacrificing accuracy.
• Communication: Clear, empathetic verbal communication skills with a focus on patient needs.
• Adaptability: Ability to learn internal scheduling software and complex clinical workflows quickly.
• Reliability: A professional approach to attendance and time management in a high-productivity environment.

Preferred Skills (Nice-to-Have)

• Familiarity with pre-anesthesia or surgical workflows.
• Experience managing scheduling reports or specialized work queues.
• Bilingual communication skills (specifically Spanish).
• Experience in a high-volume call center environment within the healthcare industry.

The target hiring compensation range for this role is $35.81 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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