Accounts Payable Clerk

Overview

Join a globally recognized leader in the technology industry, a company celebrated for its innovative products and commitment to excellence. Through our partnership with Aquent, you have the unique opportunity to contribute to a finance organization that fuels innovation by valuing integrity, personal accountability, teamwork, and proactive thinking. This is your chance to make a significant impact, supporting the operational backbone of a world-class enterprise.

Are you ready to be a pivotal force in ensuring seamless financial operations and delighting internal and external partners? We are seeking a highly motivated and customer-focused individual to join a dynamic global team. In this critical support role, you will play a prominent part in the finance helpline process, engaging with external vendors and internal business partners across various time zones. This is an exceptional opportunity to develop your skills within a global business solutions framework, directly contributing to the efficiency and success of financial support operations. Your expertise will be essential in resolving inquiries, improving processes, and promoting self-service solutions that empower our partners.

**What you’ll do:**

* Provide essential email support, addressing inquiries related to vendor setup, tax forms, banking, payment issues, policy, procedure, system access, and tool usage.
* Manage and resolve issues, reporting and escalating complex matters through appropriate channels to ensure timely resolution.
* Communicate clearly and effectively with team members, internal customers, and vendors, articulating financial information and processes in an understandable manner.
* Efficiently diagnose and resolve financial inquiries, ensuring accuracy and partner satisfaction.
* Proactively identify and suggest process improvements to prevent issue recurrence and enhance operational efficiency.
* Engage collaboratively with local team management and internal/external partners to foster strong relationships and effective problem-solving.
* Actively educate and promote self-service tools to internal and external business partners, empowering them with accessible resources.
* Navigate multiple systems efficiently while troubleshooting customer issues, ensuring comprehensive support.
* Undertake additional responsibilities as business needs evolve, demonstrating adaptability and a commitment to team success.
* Identify and propose changes to current automated solutions, review AI responses for accuracy, identify misunderstood queries, and suggest improved responses to enhance automation effectiveness.

**What you’ll bring:**

**Must-Have Qualifications:**

* Previous finance experience with a strong understanding of Accounts Payable processes.
* Exceptional customer focus and empathy, demonstrating patience, detail-orientation, accuracy, and strong organizational skills.
* Excellent oral and written communication skills in English, with the ability to clearly articulate financial information and processes to diverse audiences.
* A self-motivated learner with natural curiosity and a strong drive to continuously adapt to evolving financial systems, policies, and procedures.
* Strong business partnering skills and the ability to establish relationships with cross-functional and global partners for effective issue resolution and escalation.
* Robust analytical and problem-solving acumen to drive efficient and effective resolutions.
* Resilience in a fast-paced environment, with the ability to manage multiple tasks simultaneously and prioritize effectively.
* Flexibility with working hours to support global issues as required, ensuring timely assistance across different time zones.
* Commitment to confidentiality and compliance with financial regulations and company policies.

**Nice-to-Have Qualifications:**

* Familiarity with ticketing systems for managing and tracking inquiries.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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