Automotive Offers and Incentives Analyst

Overview

Aquent is partnering with a globally recognized leader in the automotive industry, a company at the forefront of innovation and customer experience. This organization is dedicated to shaping the future of mobility, delivering cutting-edge solutions, and creating unparalleled digital experiences for its customers worldwide.

Are you ready to drive significant impact in the digital retail landscape? We’re seeking a dynamic and detail-oriented professional to join a pivotal team, where your expertise will directly influence how customers discover and engage with exciting offers and incentives. In this role, you won’t just be processing data; you’ll be a key architect in ensuring accuracy, timeliness, and seamless integration of critical customer-facing information across all digital touchpoints. Your contributions will directly enhance the customer journey, making shopping experiences intuitive, transparent, and truly industry-leading.

This position serves as an operational and cross-functional partner within the incentive and offer ecosystem. You will be instrumental in coordinating deliverables, troubleshooting issues, documenting changes, and maintaining alignment across business, technical, and agency teams. Your work will directly support the development of customer-centric strategies and the technology needed to enable and support various shopping experiences. You will also assist in managing schedules and timelines for new technical strategies, communicating vital details to key stakeholders and impacted partners.

**Responsibilities:**
* Coordinate monthly offer authoring activities for Go To Market execution across supported brands and experiences, including enhancements and updates as business needs arise.
* Review, validate, and maintain offer-related content and data to ensure accuracy across consuming applications and digital retail experiences.
* Partner with internal stakeholders, brand teams, and external agencies to clarify business needs and technical requirements.
* Assist with release readiness activities, including requirement gathering, timeline coordination, and cross-team communication.
* Support technical release activities, including User Acceptance Testing (UAT) and validation across multiple environments.
* Troubleshoot issues impacting offer setup, display, or downstream consumption.
* Assist with managing and resolving field team escalations requiring advanced technical support.
* Maintain and develop documentation and organization strategies to support operational efficiency and effectiveness.
* Escalate risks, gaps, or issues that may affect monthly launches or enhancement delivery.
* Build a working understanding of incentive systems, web services, and downstream dependencies to support technical changes and issue resolution.
* Partner with external technical agencies to gather technical requirements for application and web service upgrades, and manage release timelines to ensure business needs are properly met.

**Must-Have Qualifications:**
* Experience supporting incentives, offer management, digital retail, or a related business or operations function.
* Strong attention to detail and ability to manage recurring execution work with accuracy and consistency.
* Strong written and oral communication skills.
* Strong organizational skills and ability to manage multiple workstreams with changing priorities.
* Strong problem-solving skills.
* Ability to build and maintain strong relationships with diverse stakeholders.
* Ability to build a practical understanding of interconnected systems, web services, and downstream impacts.
* Ability to gain a high-level understanding of complex IT solutions.
* Ability to work productively in a team environment.
* Ability to execute in a multiple workstream project environment with changing priorities.
* Ability to comprehend technical concepts.
* Comfortable working in a dynamic environment with changing priorities.
* Self-starter with the ability to independently while coordinating across multiple teams and partners.
* Working knowledge of APIs, response structures

#LI-NP1

**About Aquent Talent**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.