Infrastructure Systems Engineer

Overview

Aquent is partnering with a leading organization in the insurance sector, dedicated to providing stability and security through innovative solutions. This client is at the forefront of leveraging technology to drive efficiency and enhance customer experiences, constantly evolving to meet the demands of a dynamic market. Join a team that values expertise, collaboration, and continuous improvement, contributing to a robust technological foundation that underpins critical operations.

Are you a visionary technologist eager to sculpt the digital landscape of a major enterprise? We are seeking a highly motivated and skilled individual to step into a pivotal role, directly impacting the core infrastructure that powers seamless operations and supports strategic initiatives. In this role, you will be instrumental in designing, implementing, and maintaining critical systems, ensuring stability, efficiency, and security. Your contributions will drive automation, elevate system performance, and foster an environment where cutting-edge technology empowers significant progress and business success.

What You’ll Do:

• Design and implement monitoring, automation/configuration management, and reporting functions for automated environments.
• Design, install, configure, manage, and maintain internal servers, virtual machines, networking, storage devices, and firewalls.
• Adhere to change management processes, incident response, and testing methodologies for modifications to systems and software, including anticipating, mitigating, identifying, responding to, troubleshooting, and resolving issues.
• Document, address, and resolve all customer incidents, problems, and requests in a timely manner.
• Perform regular systems maintenance, including operating system and application patches, updates, and performance monitoring.
• Develop comprehensive documentation related to new and existing systems.
• Provide excellent customer service by understanding and addressing customer needs and expectations through effective communication and collaboration.
• Mentor junior team members, fostering a collaborative and growth-oriented environment.
• Develop and implement project plans, risk assessments, and contingency plans, including disaster recovery and business continuity planning, testing, and response.
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies and occasional weekend maintenance.
• Assist with hardware and software vendor evaluation, recommendation, and negotiations.
• Assist with internal and external audits by providing supporting documentation and evidence.
• Interact with staff at a technical level as required.

What You’ll Bring:

• Demonstrated experience in designing and implementing monitoring, automation, and configuration management solutions.
• Proficiency in designing, installing, configuring, managing, and maintaining servers, virtual machines, networking, storage, and firewalls.
• Strong understanding and adherence to change management processes, incident response, and testing methodologies.
• Proven ability to troubleshoot and resolve system and software issues effectively.
• Experience with regular systems maintenance, including patching and performance monitoring.
• Excellent documentation skills for technical systems and procedures.
• Exceptional customer service skills with a focus on communication and collaboration.
• Ability to mentor and guide junior team members.
• Experience in developing project plans, risk assessments, and contingency plans.
• Commitment to defining and documenting best practices and support procedures.
• Flexibility to provide after-hours and weekend support as needed.
• Experience assisting with vendor evaluations and audit processes.
• Strong technical communication skills for interacting with diverse teams.

The target hiring compensation range for this role is 44.51-$49.45 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.