Journey Builder IV

Overview

Aquent is partnering with a globally recognized leader in technology, known for its innovative digital products and services that connect millions of users worldwide. This organization is at the forefront of digital communication, constantly evolving to enhance user experience and engagement across its diverse offerings.

Are you a strategic thinker with a passion for crafting exceptional customer experiences? Aquent is seeking a highly skilled and motivated individual to join our client’s Central Marketing Operations team. In this pivotal role, you will be instrumental in shaping the way millions of users interact with a suite of digital products and services globally. Your expertise in customer journey orchestration will directly drive awareness and engagement, making a tangible impact on the success of groundbreaking initiatives.

Responsibilities

• Develop, test, and deploy sophisticated customer journeys, translating product and strategy objectives into effective platform capabilities and data-driven solutions.
• Collaborate and communicate effectively with diverse stakeholders across strategy, product, engineering, and business teams to ensure seamless execution of global, large-scale projects, addressing operational plans, deliverables, and potential risks.
• Optimize campaign performance through rigorous A/B testing, driving incremental growth and continuous program improvement. Monitor campaign integrity and proactively identify and communicate issues to internal teams.
• Identify and champion key opportunities for enhancing campaign performance, streamlining operational efficiency, refining processes, and improving product tooling.
• Create and maintain a comprehensive knowledge portal of best practices and playbooks, serving as a vital reference and training resource for the team.

Required Skills & Experience

• 7-10 years of robust lifecycle marketing experience, specifically in building and launching successful acquisition and engagement initiatives.
• Proven experience with industry-leading CRM or ESP platforms.
• Demonstrated high aptitude for logical reasoning and critical thinking.
• Exceptional attention to detail and organizational skills, ensuring timely delivery of high-quality projects.
• A proactive, thoughtful, and resourceful innovator with a strong willingness to navigate ambiguity and overcome roadblocks.
• Ability to remain calm and effective under pressure, devising contingency plans, making sound judgment calls, and pivoting as needed in a dynamic environment.
• A collaborative team player with a strong consideration for the impact on partners.
• Excellent communication skills across all mediums, from written correspondence to presentations.
• A genuine passion for digital products and services and a deep familiarity with a broad ecosystem of offerings.

Preferred Skills

• Experience with SQL.

Education

• A Bachelor’s degree is preferred, or equivalent work experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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