Product Manager (AI)

Overview

Aquent is partnering with a leading organization in the public utility sector, a company dedicated to delivering essential services and driving innovation. This organization is at the forefront of leveraging advanced technologies to enhance customer operations and improve service delivery, shaping a future where technology and service excellence converge. Join a team that values visionary talent and is committed to making a tangible impact on the lives of millions.

Are you a passionate Product Manager with a knack for transforming complex challenges into innovative AI-driven solutions? We are seeking a dynamic individual who will be instrumental in shaping the future of customer operations through artificial intelligence. In this pivotal role, you’ll not only define and deliver cutting-edge AI products but also champion a customer-centric approach, directly impacting how this organization serves its vast user base and optimizes internal processes. Your leadership will drive strategic initiatives, bridge critical gaps between business needs and technical execution, and ensure the successful adoption of transformative AI solutions, fundamentally changing how the organization operates and interacts with its customers.

What You’ll Do

• Lead end-to-end product and feature development for customer operations AI initiatives, from initial concept and intake through successful delivery and widespread adoption.
• Strategically prioritize and sequence AI use cases based on their potential business value, technical feasibility, and associated risks, ensuring complete alignment with overarching organizational goals.
• Translate intricate business problems within customer operations into clear, actionable problem statements, comprehensive epics, detailed user stories, and precise acceptance criteria for the technical build team.
• Act as the vital link and primary liaison between diverse business stakeholders and the technical build team, expertly facilitating discovery sessions, validating requirements, and managing expectations effectively to ensure seamless collaboration.
• Define and champion measurable success criteria for each AI use case (e.g., deflection rates, handle time reduction, accuracy improvements, adoption metrics), holding the team accountable for achieving these critical outcomes.
• Facilitate all essential Agile ceremonies, including daily stand-ups, sprint reviews, retrospectives, backlog grooming, and meticulous sprint/release planning, fostering a highly efficient development cycle.
• Track and communicate team velocity and sprint/release progress to affected teams and management using established Agile estimating techniques, ensuring transparency and informed decision-making.
• Ensure daily task status and hours are accurately maintained in Agile tracking systems, providing complete and real-time backlog transparency to all relevant parties.
• Oversee critical responsible-AI and governance touchpoints, including the implementation of human-in-the-loop design principles, defining robust evaluation criteria, and establishing essential guardrail requirements for ethical and effective AI deployment.
• Develop and execute comprehensive change management and rollout strategies, encompassing targeted training programs, proactive adoption initiatives, and robust feedback loops with end users to ensure smooth transitions and continuous improvement.
• Continuously research and benchmark the latest AI trends and comparable enterprise deployments across the industry to inform and strategically evolve the product roadmap, keeping the organization at the forefront of innovation.
• Cultivate a deeply customer-centric culture across all initiatives, taking special interest in proactively meeting the needs of both external customers and internal stakeholders.
• Initiate and implement program improvements across governance and intake processes, performing other related tasks as required to advance the initiative and drive organizational excellence.

What You’ll Bring to the Team

• Proven experience managing an agile product development team as a Product Owner or Product Manager, with a track record of successful product delivery.
• Demonstrated expertise with Generative AI, conversational AI, or intelligent automation products, including the ability to define robust evaluation criteria and determine “good enough to ship” for probabilistic systems.
• Proficiency in Agile program management frameworks and extensive experience utilizing various Agile tracking tools.
• Exceptional ability to manage multiple assignments and navigate changing priorities across a complex and diverse stakeholder ecosystem.
• Excellent oral and written communication skills, including proficiency with standard office productivity suites for effective collaboration and documentation.
• Experience producing formal, impactful presentations and comprehensive documentation for executive and regulatory audiences.
• Practical experience with responsible-AI or AI governance frameworks, ensuring ethical and compliant AI development.
• Previous management experience (employees or contractors), demonstrating leadership and team-building capabilities.
• A Bachelor’s Degree is required.

Bonus Points

• Vendor management experience, including negotiation and relationship building.
• Agile, Product Owner, or Scrum certification, demonstrating a commitment to best practices.

About Aquent

Aquent is a global leader in talent solutions, connecting the world’s best creative, marketing, and technical professionals with leading organizations. We are committed to fostering exceptional careers and delivering unparalleled talent experiences. When you work with Aquent, you gain access to a network of opportunities and dedicated support to help you thrive in your professional journey.

About Skill

Skill connects the best professional, IT, engineering, financial and administrative talent with the world’s biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.