Pharmacy Technician

Overview

Step into a vital role where your precision, empathy, and dedication directly translate into healthier, happier lives for communities nationwide. Partnering with Aquent, our client—a leading healthcare organization committed to accessible and efficient wellness services—is looking for a passionate professional to join their medication fulfillment team. In this position, you will be the driving force behind seamless patient care, ensuring individuals receive their essential prescriptions accurately and promptly while making a tangible, daily difference in the lives of those who need it most.

About the Role

In this dynamic and highly impactful position, you will be at the very heart of the medication fulfillment process. You will play a critical role in bridging the gap between patients, physicians, and insurance providers, resolving complex claims, and ensuring data integrity. Working alongside a collaborative team dedicated to operational excellence, you will have the opportunity to showcase your problem-solving skills and compassion in every interaction. Your dedication will directly contribute to patient satisfaction and the smooth operation of vital health services that empower communities.

What You’ll Do

• Process prescription exceptions, including resolving claim rejects and conducting outreach to members and physicians to ensure smooth medication delivery.
• Accurately enter member demographics and prescription information into the data processing system, maintaining the highest standards of data integrity.
• Investigate and efficiently resolve rejected insurance billing issues, and address escalated member concerns with professionalism and empathy.
• Serve as a critical link in patient care by escalating complex prescription-related questions to a Pharmacist for expert interpretation or providing clear guidance on processing.
• Engage with patients and physicians through inbound and/or outbound calls, providing essential support and facilitating clear communication.
• Perform additional duties as assigned to bolster the overall efficiency and effectiveness of the medication fulfillment process.

What You’ll Bring

• High School diploma or equivalent.
• 2-4 years of hands-on experience in a similar role.
• Current Pharmacy Registration and Certification as required by the jurisdiction.
• A valid Pharmacy Technician Trainee License or Pharmacy Technician License for the jurisdiction.
• Proficiency in basic computer skills.
• Authorization to work in the United States without sponsorship.
• Ability to work on a W-2 basis (C2C or 1099 is not permitted).
• Availability to work 8-10 hour shifts between 7:00 AM – 6:30 PM, Monday – Friday.