Content Designer

Overview

Content Writer

In this role, you will create, manage, and publish customer-facing Copilot email communications that deliver a consistent, high-quality user experience and align with Microsoft brand, editorial, accessibility, and UX standards. Working closely with the Microsoft Copilot Growth team, you will develop content that drives Copilot adoption and usage, enhances onboarding and feature discovery, and improves user engagement, retention, and conversion. Responsibilities include:

1. Copilot E-mail Content across a variety of communication types

a) Monthly, ongoing Copilot e-mail content for new features and value adds

b) Welcome e-mail adhoc updates and enhancements

2. Publishing Operations – Provide end-to-end publishing support to ensure email content is accurately formatted and aligned with messaging strategy using and fine-tuning related AI-enabled tools and processes

a) Author, check in, and format email content 

b) Help co-manage forward FWLinks

c) Prep content for loc hand-off and update mails with loc’ed content

d) Validate mails and make necessary corrections prior to publishing

Knowledge and AI prompt/workflow transfer of the HTML Email Maker–end-to-end generation of full email

a) Generate HTML file with prompting—content-wise

b) Generate Iris-compatible HTML file

c) Explore use of JSON file and related prompt to convert to CSV for localization hand-off

Qualifications:

• 3-5 years of experience delivering product customer-facing e-mail content communications (Features, Value-ads, etc)
• Experience writing long and short form content
  Strong writing and editing skills with attention to detail
• Ability to work collaboratively with cross-functional teams
• Proficiency with Microsoft Styleguide and tools including Teams, Outlook, SharePoint, M365, Copilot
• Proficiency with content management systems and working in HTML/Markdown
• Portfolio of writing samples