Learning & Development Operations Coordinator

Overview

Imagine contributing to the growth and development of talent within a leading global enterprise, where innovation and excellence drive every initiative. Through Aquent, you have the chance to become a pivotal part of an HR Learning & Development team, ensuring that critical learning programs run seamlessly and effectively for a vast workforce.

We are seeking a highly organized and detail-oriented individual to step into a crucial operational role, directly impacting how thousands of employees learn and grow. This isn’t just an administrative position; it’s an opportunity to be the operational backbone of enterprise learning programs, ensuring every session, event, and communication is flawlessly executed. You’ll be the linchpin connecting teams, managing essential logistics, and optimizing systems to deliver world-class training experiences that empower talent across the organization.

What You’ll Do

• Coordinate and support the end-to-end delivery of dynamic learning programs, sessions, and experiences.
• Manage comprehensive event and training logistics, including room reservations, catering requests, A/V needs, and precise room setup.
• Collect, validate, accurately enter, and maintain critical participant and program information within the Learning Management System (LMS).
• Prepare and execute clear, timely communications for both facilitators and participants, ensuring everyone is informed and engaged.
• Maintain accurate program and operational data in Airtable and other internal systems, upholding data integrity.
• Monitor and expertly respond to employee requests through a case management system such as ServiceNow, providing timely support.
• Resolve routine administrative issues efficiently and appropriately escalate risks or more complex requests for swift resolution.
• Partner closely with Learning Operations and Facilitation team members to ensure all programs are executed accurately and consistently.
• Support essential finance and vendor administration activities, including processing invoices and new purchase orders.
• Track tasks and deliverables meticulously to ensure all deadlines and commitments are met with precision.
• Build trusted and productive relationships with internal stakeholders and partners, fostering a collaborative environment.

What We’re Looking For

• 2+ years of experience in operations, administrative coordination, event planning, HR operations, program coordination, or a related field.
• Strong attention to detail with excellent follow-through, ensuring nothing is missed.
• Highly organized and comfortable managing multiple recurring activities and deadlines simultaneously.
• Strong technology aptitude with the ability to learn new systems quickly and adapt to evolving tools.
• Comfortable working independently while contributing effectively within a highly collaborative team environment.
• A self-starter who can take ownership of day-to-day responsibilities and drive tasks to completion.
• Strong written and verbal communication skills, enabling clear and effective interactions.
• Trustworthy, dependable, collaborative, and team-oriented, contributing positively to team dynamics.
• Experience with Learning Management Systems (LMS), Workday Learning, Airtable, ServiceNow or another case management/ticketing platform, and Campaign Monitor or similar email communication tools is preferred.

What Will Set You Apart

• Previous experience supporting a Learning & Development or HR organization.
• Experience coordinating employee programs, training sessions, events, or similar experiences.
• Experience working within a collaborative, cross-functional team.
• Familiarity with finance or vendor administration, including invoices and purchase orders.
• Experience working within a large, fast-paced corporate environment.

You’ll join a collaborative Learning & Development Operations team and work closely with colleagues responsible for program operations and facilitation. Success in this position requires someone who is organized, dependable, collaborative, technologically adaptable, and comfortable owning the operational details that keep learning programs running successfully. Direct Learning & Development experience is not required; candidates with transferable experience from administrative support, event coordination, HR operations, or similar operational environments are strongly encouraged to apply.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.