Operations Program Manager

Overview

Aquent is proud to partner with a leading healthcare organization that stands at the forefront of advancing patient care and operational excellence. This organization is dedicated to delivering innovative solutions and improving health outcomes through a steadfast commitment to continuous improvement and collaborative innovation. As a strategic partner in their mission, we are seeking exceptional talent ready to directly enhance the efficiency and effectiveness of critical healthcare operations and make a lasting impact on vital services.

Are you a dynamic leader eager to drive transformative change and make a tangible impact on healthcare services? This pivotal opportunity invites you to spearhead high-impact, cross-functional improvement initiatives across patient care and operational environments. You will collaborate with diverse stakeholders, shaping strategic programs, optimizing workflows, and implementing best practices that elevate both patient care and operational performance. Be instrumental in fostering a culture of continuous improvement, directly influencing the quality and efficiency of vital healthcare services and truly making a difference in people’s lives.

What You’ll Do

• Provide strategic program leadership for assigned functional and cross-functional continuous improvement efforts, championing operational excellence.
• Manage, assess, and meticulously document program improvement scope, goals, and outcomes utilizing established templates.
• Collaborate closely with management, clinician groups, and key stakeholders to precisely define project scopes, align deliverables with overarching business objectives, and gain a deep understanding of departmental workflows.
• Implement robust quality control measures and ensure both participant and project compliance with all relevant codes and regulations, upholding the highest standards.
• Conduct regular rounds in patient care areas to consult, coach staff, proactively promote safety initiatives, and expertly coordinate program strategy implementations.
• Track advancements in equipment technology, evaluate outcomes, recommend strategic replacements or additions, and coordinate essential equipment trials.
• Design, coordinate, and actively participate in comprehensive staff competency assessments and engaging training programs, including specialized unit programs, critical algorithms, and clear role definitions.
• Maintain quarterly dashboards for process and outcome metrics, meticulously tracking program implementation progress, injury trends, and quantifiable injury expense reductions.
• Partner with Operations Managers to build internal leadership capacity, proactively identify departmental needs, and skillfully guide teams through complex change cycles.
• Oversee interdisciplinary communication strategies, impactful publicity materials, essential paper forms, and informative patient handouts in close partnership with vendors and internal champions.

What You’ll Bring

• Bachelor’s degree in Healthcare Administration, Public Policy Administration, or a directly related field.
• A strong foundational background in process improvement, leadership principles, change management, and effective facilitator techniques.
• Demonstrated knowledge of Lean, Six Sigma, Just-In-Time (JIT), and/or Agile/Scrum methodologies.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
• Exceptional written and verbal communication skills, with a proven ability to instruct, persuade, negotiate, consult, and effectively resolve conflicts at all organizational levels.
• A proven track record of successfully managing multiple, dynamic priorities in a fast-paced environment while seamlessly working both independently and collaboratively.

Stand Out With

• Project Management Professional (PMP) certification.
• Lean Six Sigma certification.