Digital Education Assistant Manager

Overview

Aquent is seeking a highly organized and detail-oriented professional to join our client, a leading organization in the professional beauty industry. This pivotal role is your opportunity to directly shape the success of engaging virtual education programs, impacting thousands of beauty professionals by ensuring seamless learning experiences and contributing to their growth and skill development. You will be instrumental in bringing innovative educational content to life, fostering a vibrant community, and enhancing the overall digital learning journey.

About the Role

In this dynamic position, you will be the backbone of our client’s virtual education initiatives, managing everything from scheduling and logistics to live event production and data analysis. You will thrive on coordinating intricate details, collaborating with educators and partners, and ensuring every virtual session runs flawlessly. This role is perfect for someone who excels at balancing administrative responsibilities with hands-on event execution in a fast-paced, collaborative environment, all while driving continuous improvement in the digital education experience.

Key Responsibilities

• Coordinate and produce virtual education events, including Zoom setup, live facilitation, presenter support, and troubleshooting to ensure a smooth experience for all participants.
• Manage class scheduling, bookings, registration details, and maintain comprehensive education records within Salesforce and other essential systems.
• Track critical metrics such as attendance, ticket sales, cancellations, and event deadlines, providing valuable insights into program performance.
• Maintain accurate data, prepare insightful reports, and create efficient files for bulk event uploads.
• Collaborate closely with educators, brand partners, and internal teams to coordinate class content, materials, schedules, and all event logistics.
• Support the development of engaging class flyers, promotional materials, and essential education resources.
• Review online education listings diligently to ensure all class information, pricing, and content are accurate and up-to-date.
• Coordinate product orders, class supplies, shipments, and event materials, ensuring everything is in place for successful programs.
• Respond promptly and professionally to inquiries from customers, educators, and internal stakeholders, providing exceptional support.
• Assist with invoice processing, expense reconciliation, budget tracking, and maintaining meticulous financial documentation.
• Support in-person education programs, trade shows, and special events, which may include occasional travel and weekend work.
• Proactively identify and implement opportunities to improve administrative processes, enhance reporting accuracy, and elevate the overall digital education experience.

What You’ll Bring

• 1–3 years of experience in education administration, event coordination, training operations, program administration, or a related field.
• Strong hands-on experience with Zoom or similar platforms, including production or facilitation of virtual events, webinars, or training sessions.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Proven experience maintaining accurate records, managing schedules, tracking data, and preparing comprehensive reports.
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple deadlines effectively.
• Excellent written and verbal communication skills, coupled with a strong customer-focused approach.
• Ability to coordinate effectively with diverse stakeholders, including educators, presenters, and internal business partners.
• A proactive, resourceful mindset, comfortable working independently while also contributing positively to a collaborative team environment.
• Ability to travel occasionally for business events.

Bonus Points If You Have

• Experience with Salesforce and SAP.
• Experience in beauty, cosmetics, salon education, retail education, or professional training.

About Our Client Partner

Aquent is proud to partner with a leading organization in the professional beauty industry. This client is dedicated to empowering salon professionals through innovative products, cutting-edge education, and impactful industry events. Their team is passionately committed to delivering engaging learning experiences, helping beauty professionals expand their skills, and grow their businesses within a dynamic and evolving industry.