DIrector of UX Research

Overview

As a senior leader in design research, you will be at the forefront of innovation, driving the methodologies and strategies that define user-centric design. You will collaborate closely with cross-functional partners and key stakeholders to align research objectives with overarching business goals. This is a highly collaborative role where you will mentor a talented team, foster continuous improvement, and integrate emerging research methods to keep the organization at the cutting edge of the industry.

Key Responsibilities

• Lead the development and execution of comprehensive design research strategies to solve complex business and customer challenges.
• Collaborate with cross-functional teams and stakeholders to align research objectives and deliver actionable insights.
• Oversee both qualitative and quantitative research methodologies, ensuring adherence to industry best practices and ethical standards.
• Synthesize complex research findings to inform design decisions and optimize user experience and interface outcomes.
• Facilitate stakeholder engagement and build consensus through clear, data-driven narratives.
• Guide usability testing and iterative processes to validate design solutions and enhance customer interactions.
• Drive continuous improvement by evaluating existing research processes and integrating emerging methodologies.

What You’ll Bring

• Extensive experience utilizing qualitative and quantitative design research methodologies, including usability testing and data analysis.
• Proven ability to lead cross-functional teams and manage stakeholder engagement effectively across diverse business environments.
• Deep expertise in user experience (UX) and user interface (UI) design principles to effectively guide research strategies.
• Demonstrated success in synthesizing research findings to influence product and technology decisions that align with business objectives.
• Exceptional communication and interpersonal skills, with a knack for building consensus and presenting insights clearly to diverse audiences.
• A strategic mindset with a proven track record of driving innovation and continuous improvement in research processes.
• Bachelor’s degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or a related field with 6+ years of experience in market research, business analysis, or UX design research (OR 8+ years of equivalent experience in these areas).
• 3+ years of dedicated supervisory or leadership experience.

Preferred Qualifications

• Master’s degree in UI/UX Design, Interactive and Visual Design, Product Design, or a related field.
• Experience driving product development within design research, market research, or business analysis.
• Industry experience in retail, supply chain, eCommerce, or healthcare.
• Relevant research or design certifications, such as IDEOU – Foundations in Design Thinking.
• Knowledge of creating inclusive digital experiences, including implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.