Usability Researcher 2

Overview

We have partnered with Aquent to find an exceptional UX research professional ready to make a massive impact on the future of technology. Our client is a leading global technology innovator dedicated to designing and delivering user-friendly, AI-powered experiences across digital products and platforms. By joining this collaborative, fast-paced creative community of designers, researchers, and writers, you will help shape how billions of people worldwide interact with technology every single day.

The Opportunity

Are you passionate about the intersection of human behavior and artificial intelligence? In this dynamic role, you will help set the path for the next generation of AI-powered consumer products. You will collaborate closely with cross-functional teams to design intuitive, engaging, and delightful customer experiences. Your insights will directly influence product design and engineering decisions, ensuring that advanced technology remains accessible, useful, and human-centric.

What You Will Do

• Work in an agile environment with cross-discipline stakeholders to understand and prioritize research requests.
• Pull from a broad portfolio of research techniques—from generative to evaluative—to inform product and design decisions throughout the product lifecycle.
• Deliver timely, actionable, and compelling research findings to key stakeholders to drive product strategy.
• Collaborate with cross-functional teams to ensure user insights are seamlessly integrated into final designs and product builds.

What You Bring (Must-Haves)

• At least 3+ years of professional UX research experience supporting consumer technology products.
• A comprehensive portfolio showcasing previous research work, demonstrating end-to-end research execution from design to actionable recommendations.
• Proficiency in both qualitative and quantitative research methodologies (e.g., interviews, usability studies, surveys, diary studies, and competitive analysis).
• Proven capacity to translate complex data and research findings into clear, actionable recommendations for engineering and business stakeholders.
• Excellent verbal and written communication skills, strong interpersonal skills, and deep customer empathy.
• Strong project management skills with the ability to work independently in a fast-paced environment.

Nice-to-Haves (What Will Set You Apart)

• Bachelor’s degree in Human-Computer Interaction (HCI), experimental/social/cognitive psychology, behavioral science, human factors, or a related field.
• Experience with industry-standard user research tools such as UserTesting, dscout, and Qualtrics.
• Experience incorporating modern AI-powered research tools (such as Hey Marvin, ListenLabs, or Outset) into your research workflows.
• Prior experience working within a large-scale, fast-paced technology company.