Operations Manager

Overview

Aquent has partnered with a pioneering leader in autonomous vehicle technology to find a dynamic professional who will play a critical role in shaping the future of safe, self-driving transportation. In this role, you will sit at the intersection of cutting-edge innovation and rigorous regulatory compliance, directly influencing how safety standards are monitored, maintained, and scaled globally. By overseeing critical safety operations and driving vendor excellence, your work will ensure that revolutionary technology translates into flawless, real-world execution, making a tangible impact on the safety of communities worldwide.

About the Opportunity

As a key driver of operational excellence, you will provide daily oversight for vendor safety and regulatory compliance. Supporting global program management, you will monitor operational performance, manage compliance risks, and close feedback loops across external vendor partners. This is an exciting opportunity to lead technical safety investigations, manage risk mitigation programs, and establish robust operational frameworks that keep pace with rapid technological advancements.

Key Responsibilities

• Oversee operational incident notifications and Root Cause Analysis (RCA) reporting to ensure strict adherence to safety standards and continuous process improvement.
• Conduct technical and operational safety investigations on vendor partner events, analyzing telemetry data to extract actionable safety intelligence.
• Manage driver safety program performance, tracking campaign deployments, verifying policy compliance, and delivering trend gap analyses.
• Drive the operational rollout of safety advisories and policy updates, overseeing active distribution rosters and establishing strong feedback loops.
• Perform comprehensive data quality reviews on monthly vendor service level reports and maintain regulatory compliance dashboards.
• Design, optimize, and standardize operational processes, including the creation and maintenance of SOPs, process maps, and workflow documentation.
• Collaborate closely with internal stakeholders and external service providers to simplify complex workflows, implement process improvements, and resolve escalations within SLAs.
• Leverage automation tools and artificial intelligence to scale operational workflows efficiently.

What You Bring (Required Qualifications)

• Education: Master of Business Administration (MBA) degree.
• Experience: 5+ years of experience in a dedicated compliance, operational safety, or regulatory tracking role within complex technical environments.
• Technical Expertise: Strong familiarity with regulatory tracking tools and operational dashboards (such as Jira), alongside experience in AI-powered workflow automation and leveraging Large Language Models (LLMs) to scale impact.
• Analytical Skills: Proven ability to conduct root cause analysis (RCA), review safety event data, and synthesize complex operational metrics.
• Execution & Leadership: A track record of driving non-compliance follow-ups, managing vendor performance, and achieving end-to-end resolution across global operational teams.

Preferred Qualifications (Nice-to-Have)

• Prior experience working within the autonomous vehicle sector or similar high-stakes, safety-critical technical domains.
• Demonstrated ability to synthesize regional learnings to support operational readiness in new expansion markets.
• Experience auditing vendor reporting on mitigation measures and safety program performance.
• Familiarity with telemetry analysis and technical investigation visualization tools.