Decedent Affairs Coordinator

Overview

Aquent has partnered with a premier, world-class healthcare network dedicated to delivering compassionate, high-quality care at every stage of life. In this deeply meaningful role, you will have the unique opportunity to make a profound impact by ensuring dignity, respect, and continuity of care for patients and their families during their final transition. By guiding families through complex logistical and emotional journeys, you will serve as a vital pillar of support, helping to bring closure, honor personal wishes, and uphold the highest standards of clinical and administrative excellence.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position
• Be available to work one of the following schedules:
  • Afternoons/Evenings – Sunday, Monday, Tuesday, Friday, and Saturday
  • Mornings/Days – Sunday, Monday, Tuesday, Friday, and Saturday

The Opportunity

We are seeking a compassionate, detail-oriented professional to step into a vital, multi-faceted role within our patient care ecosystem. Operating directly within the clinical setting, you will collaborate side-by-side with nursing and physician teams to manage all aspects of postmortem care, storage, and the respectful release of remains. This is not just an administrative position; it is a highly impactful role where your empathy, organizational skills, and expert guidance will directly comfort grieving families, navigate complex legal and regulatory requirements, and ensure that every patient’s unique cultural, religious, and personal preferences are honored with the utmost dignity.

What You Will Do

• Collaborate directly with nursing and medical teams to facilitate all aspects of postmortem care, providing expert guidance to hospital staff and families.
• Serve as the primary, compassionate point of contact for families during and after a patient’s passing, guiding them through disposition and funeral home coordination.
• Provide dedicated, in-person support in complex and sensitive cases, including perinatal loss and fetal demise.
• Coordinate closely with spiritual care services, social services, and external grief support resources to meet families’ cultural and religious needs.
• Obtain valid consent for autopsies and manage follow-up communications, acting as a liaison between pathology, autopsy, and organ procurement teams.
• Liaise with external partners, including medical examiners, county clerks, and mortuaries, to ensure timely and legally compliant disposition of remains.
• Oversee morgue operations, ensuring proper identification, temperature-controlled storage, and meticulous compliance with health and safety regulations.
• Prepare deceased patients respectfully and dignifiedly for family viewings.
• Conduct thorough next-of-kin searches when necessary, coordinating with public administrators as appropriate.
• Manage essential clerical functions, including accurate data entry into Electronic Death Registration Systems (EDRS/FDRS) and maintaining comprehensive case documentation.
• Provide “just-in-time” education and subject matter expertise on cause-of-death processes for physicians, nurses, and clinical staff.

What You Will Bring (Required)

• A minimum of four (4) years of experience in a healthcare, bereavement, or mortuary setting.
• Exceptional human relations, verbal, and written communication skills, with a demonstrated ability to handle highly sensitive situations with empathy and professionalism.
• Strong problem-solving, conflict-resolution, and organizational skills, with a critical eye for detail and the ability to prioritize tight deadlines.
• Ability to work both independently and collaboratively within a multidisciplinary clinical team.
• Proficiency in analyzing clinical data, medical records, and navigating standard software platforms (Microsoft Word, Excel, Outlook).

Preferred Qualifications (Nice-to-Have)

• Bachelor’s degree in a related field.
• Prior experience in a funeral home, mortuary, or healthcare decedent care environment.
• Experience or certification with Electronic Death Registration Systems (EDRS/FDRS).
• Licensed Clinical Social Worker (LCSW) or Licensed Funeral Director credential.
• Knowledge of medical terminology and specialized bereavement training.
• A strong background in patient satisfaction or high-touch customer service.