Surgery Scheduler

Overview

Join a leading healthcare organization, partnered with Aquent, that is dedicated to providing exceptional patient care and advancing medical excellence.  Our client is at the forefront of delivering compassionate and innovative health services, impacting countless lives daily through a commitment to quality and community well-being.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

Make a direct and meaningful impact on patient journeys by ensuring seamless access to critical medical services. In this vital administrative role, you will be the welcoming face and voice for patients, orchestrating their care experience from initial contact through essential appointments and procedures. Your organizational skills and empathetic approach will directly contribute to a positive patient experience, allowing clinical teams to focus on what they do best: healing. This is an exciting opportunity to be an indispensable part of a healthcare team, directly influencing operational efficiency and patient satisfaction.

**What You’ll Do:**

• Serve as the primary point of contact for new patients, coordinating their initial entry into the care system.
• Manage the scheduling of surgeries and other critical patient appointments.
• Greet and welcome patients, assisting with inquiries regarding appointments, payments, and schedules.
• Operate a multi-line phone system, screening and routing calls, and taking messages for clinical staff and providers.
• Ensure all necessary verifications and authorizations are complete before patient encounters.
• Communicate effectively with providers regarding scheduling preferences and urgent patient needs.
• Provide essential doctor-patient support, utilizing reference documents and tools.
• Perform various administrative tasks, including maintaining information databases and processing internal forms.
• Utilize telephone systems and electronic medical records systems proficiently.
• Meet and exceed organizational and department service standards.
• Address non-clinical patient inquiries and messages, escalating as appropriate.
• Manage and distribute faxes, mail, and clinic-specific documentation.

**Must-Have Qualifications:**

• High School Diploma/GED.
• Need to be very savvy/very strong proficiency with EPIC
• Previous experience in surgery scheduling
• Knowledge of medical terminology.
• Proficiency with computer systems and software relevant to administrative functions.
• Excellent written and verbal communication skills appropriate for a professional setting.
• Demonstrated ability to provide exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced environment.
• Familiarity with Windows-based office software and operating systems.
• Ability to adapt communication style to suit diverse audiences and ensure understanding.
• Capacity to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-GS1