Digital Product Specialist, E-Commerce

Overview

About the Role

Our beauty client is seeking a Digital Product Specialist to support the execution and optimization of its global direct-to-consumer (DTC) digital experience. This role will help maintain the brand’s digital product roadmap, support website enhancements, and optimize the customer journey across a rapidly growing eCommerce business.

The ideal candidate is highly analytical, detail-oriented, and passionate about delivering exceptional online experiences. This individual will partner with global and local stakeholders to identify opportunities for site improvements, support testing initiatives, leverage analytics to drive recommendations, and ensure a consistent user experience across global markets.

This is an excellent opportunity for someone with experience in eCommerce, digital product management, website optimization, or conversion rate optimization who enjoys working in a collaborative, fast-paced environment.

Key Responsibilities

Digital Product & Platform Support

• Support the maintenance and evolution of the global website platform.
• Partner with global product teams and external development partners to ensure website functionality and feature adoption.
• Assist with implementation of new platform capabilities, enhancements, and technical best practices.
• Collaborate with business and technical stakeholders to support digital product initiatives.

Customer Experience & Site Optimization

• Monitor the end-to-end customer journey and identify opportunities to improve usability and conversion.
• Support A/B testing and optimization initiatives across the eCommerce experience.
• Analyze user behavior and testing results to provide actionable recommendations.
• Partner with content and marketing teams to optimize landing pages and product detail pages (PDPs).

Analytics & Performance Insights

• Utilize Google Analytics and other performance data to identify trends and opportunities.
• Track and monitor key website KPIs and performance metrics.
• Translate data into recommendations that improve customer experience and business outcomes.
• Conduct competitive analysis and research industry best practices to support innovation.

Global Market Support

• Assist with website audits to ensure adherence to global digital standards and guidelines.
• Partner with regional and local teams to support implementation of digital initiatives.
• Track execution of site enhancements and provide feedback to stakeholders.
• Facilitate knowledge sharing and communication across markets.

Qualifications

Required Experience

• 1-3 years of experience in eCommerce, digital product management, website optimization, digital marketing, or a related field.
• Bachelor’s degree required.
• Experience supporting website testing, customer experience initiatives, or conversion rate optimization preferred.

Technical Skills

• Experience with Google Analytics or similar analytics platforms.
• Experience with Salesforce Commerce Cloud (SFCC) preferred.
• Strong analytical and problem-solving skills.
• Ability to interpret data and translate findings into actionable recommendations.

Core Competencies

• Strong understanding of eCommerce and digital customer journeys.
• Excellent project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Detail-oriented with a proactive and solution-focused mindset.
• Ability to collaborate effectively across cross-functional teams.

What Success Looks Like

• Supports the successful execution of digital product initiatives and website enhancements.
• Identifies opportunities to improve customer experience and site performance.
• Leverages analytics and testing insights to inform recommendations.
• Builds strong relationships across digital, marketing, and technical teams.
• Contributes to a consistent and best-in-class global eCommerce experience.

**About Aquent Talent**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
 

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