Patient Admin Specialist

Overview

Aquent is proud to partner with a premier healthcare institution dedicated to delivering exceptional patient care and advancing health outcomes. In this pivotal role, you will have a profound impact on the daily lives of patients and healthcare professionals alike, serving as both the welcoming face and the operational backbone of a dynamic clinical environment. By ensuring seamless patient experiences and managing vital front-office operations with empathy and precision, your work will directly elevate patient satisfaction and drive overall clinic efficiency.

The Opportunity

We are seeking a proactive, empathetic, and highly organized administrative professional to join a collaborative clinical team. In this role, you will play a crucial part in coordinating patient care, managing essential front-office functions, and cultivating a compassionate environment. Your contributions will be central to the team’s success, supporting the core mission of providing outstanding care through outstanding administrative support.

Key Responsibilities

• Orchestrate new patient intakes, expertly schedule appointments, and adeptly manage all front-office functions within a bustling clinical environment to ensure a smooth flow for patients and staff.
• Execute essential administrative and operational support tasks, upholding seamless daily clinic operations and maintaining an impeccably organized workflow.
• Engage directly with patients, consistently demonstrating professionalism, profound empathy, and a highly organized approach throughout their care journey.
• Adhere to specific shift rotations (08:00–16:30 or 08:30–17:00 depending on clinic needs) and wear required black scrubs attire, contributing to a cohesive and professional team appearance.

Must-Have Qualifications

• High School Diploma or GED.
• 4+ years of dedicated experience in a healthcare environment (such as a hospital, medical/dental office, or surgical facility), specifically excelling as a surgery scheduler or front-office specialist.
• Strong working knowledge of medical terminology, enabling clear and accurate communication.
• Proficiency with computer systems and functional software tools commonly used in clinical environments, with EPIC experience highly valued.
• Must be authorized to work in the United States on a W-2 basis without requiring sponsorship of any kind.

Nice-to-Have Qualifications

• An Associate’s degree in a health-related field or a Bachelor’s degree from an accredited college or university.