Sales Assistant 3

Overview

Aquent is partnering with a leading global technology company that is transforming industries through innovative cloud solutions, artificial intelligence, and a commitment to social impact. This organization is dedicated to empowering individuals and institutions worldwide, fostering an environment where technology creates opportunity for everyone. Join a dynamic team that is at the forefront of digital transformation, making a tangible difference in education and nonprofit sectors.

Are you a proactive, results-driven sales professional ready to own a significant book of business and drive critical revenue growth? This isn’t an “assistant” role—it’s an opportunity to independently manage and close complex deals, directly impacting our mission to strengthen communities through technology. You will be a vital force in expanding our reach within the education and nonprofit sectors, ensuring our customers successfully leverage cutting-edge platforms to achieve their goals.

About the Role

This role is central to our customer success initiatives within the Education and Nonprofit sectors. Our team empowers these customers to maximize their investment in leading cloud platforms and productivity suites. You will play a crucial role in managing renewals and identifying new contract opportunities for our comprehensive support offerings, working independently to navigate negotiations, address customer objections, and successfully close deals. Your contributions will directly enhance customer adoption and satisfaction, fostering long-term partnerships.

Key Responsibilities

• Engage with customers to introduce and position comprehensive support offerings that enable digital transformation, aligning with their industry needs and collaborating with account teams.
• Drive incremental revenue growth through personal campaigns, portfolio analysis, and internal lead sources, tracking and qualifying new opportunities.
• Build and nurture customer relationships through effective communication and social selling strategies.
• Apply established sales processes to evaluate opportunity quality and guide progression.
• Identify opportunities to increase consumption and grow business with existing customers, providing demonstrations and collaborating with internal technical experts.
• Understand customer business needs and technical readiness, proposing prioritized solutions that align with their objectives and communicating the business impact.
• Develop a comprehensive understanding of external stakeholders, including decision-makers and influencers, and participate in communications with key business leaders.
• Implement strategies to accelerate deal closures, including mapping timelines, engaging customers, and securing commitment.
• Collaborate with internal resources and leverage customer insights to explore emerging opportunities and optimize the portfolio.
• Contribute to improving customer satisfaction by establishing recovery action plans and orchestrating sales and delivery success with the account and customer success teams.
• Engage with internal and external stakeholders in business planning and review meetings for assigned territories.
• Conduct business analysis, including whitespace analysis and industry trend identification, to pursue high-potential customers and develop targeted plans.
• Manage the end-to-end business within an assigned territory, including forecasting and developing portfolio plans aligned with strategic priorities.
• Complete required training and obtain relevant product and role certifications.

What You’ll Bring

Must-Have Qualifications

• Fluency in Japanese and Mandarin languages.
• Demonstrated ability to work independently and manage a dedicated book of business.
• Proven experience in negotiations, handling customer objections, and driving sales deals to closure.
• Strong verbal and written communication skills, with excellent negotiation and interpersonal abilities.
• Basic ability to manage time effectively.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Bachelor’s degree in Marketing or equivalent training.
• 5-7 years of relevant experience.
• Candidates will need to provide their own essential equipment, including a laptop, monitor, mouse, and noise-cancelling headphones, to ensure effective virtual engagement and multitasking during customer interactions.
• Flexibility in working hours is required to accommodate global business needs, including potential off-hours support for international customers.

Nice-to-Have Qualifications

• Services or support experience.
• Quantified experience and results on your resume.

Assessment Process

The assessment process will include two rounds of interviews. Candidates should review information on comprehensive support offerings prior to the assessment.