Program Manager Non Tech 5

Overview

Aquent is partnering with a leading global technology company at the forefront of digital innovation to find a talented operational leader who will serve as the backbone of a pivotal team. In this dynamic role, you will have the unique opportunity to directly accelerate acquisition, strengthen customer health, and drive commercial growth across digital channels. By creating clarity, streamlining complex processes, and establishing robust operational frameworks, your work will empower a team of experts to focus on groundbreaking innovation, making a measurable and lasting impact on how businesses and organizations worldwide achieve more.

The Opportunity

We are seeking a highly organized, proactive, and strategic professional to drive operational excellence and rhythm-of-business governance. You will be instrumental in translating high-level strategy into actionable execution, managing cross-functional dependencies, and delivering critical operational insights to leadership. This is a highly collaborative role where your ability to navigate ambiguity, build seamless workflows, and foster strong team alignment will directly contribute to the success of major digital initiatives.

Key Responsibilities

• Establish and maintain robust rhythm-of-business (ROB) governance frameworks, including planning and organizing weekly team meetings.
• Develop and manage comprehensive milestone tracking, workback schedules, and cross-functional dependency mapping.
• Deliver operational insights, risk assessments, and strategic recommendations to leadership.
• Create and implement process clarity frameworks, operational models, and decision-tracking structures.
• Manage weekly intake and prioritization processes across multiple teams, ensuring timely entry of project requests and required inputs.
• Automate recurring team processes to improve consistency in communications, presentations, and reporting.
• Design and implement cross-team workflows, clear ownership models, handoff protocols, and collaboration standards.
• Develop high-quality leadership decks, slide libraries, launch communications, and standardized templates.
• Provide program management support for team health initiatives, onboarding programs, and change-impact assessments during organizational transitions.

Must-Have Qualifications

• 8-10 years of experience in program management, business operations, or team operations, ideally supporting a marketing, eCommerce, or product organization.
• Proven experience running a rhythm of business for a leader and a team of 8–15+ people.
• Expert proficiency with widely-used productivity suites, including presentation software, spreadsheet applications, word processing, email, team collaboration platforms, and shared document systems (e.g., PowerPoint, Excel, Word, Outlook, Teams, SharePoint/Lists, Loop, Planner).
• Strong written communication skills, capable of producing concise agendas, recaps, and action items for senior audiences.
• Experience managing intake and prioritization processes with multiple stakeholders and hard deadlines.
• Demonstrated ability to learn and understand new businesses quickly, with a high level of business acumen and strong pattern recognition.
• Comfort working with a high degree of ambiguity, shifting deadlines, and changing priorities.

Nice-to-Have Qualifications

• Experience working within large, matrixed technology organizations.
• Familiarity with digital marketing, eCommerce, web operations, and analytics (including Power BI dashboards, analytics intake, and business requirements documentation).
• Hands-on experience with Microsoft 365 Copilot or other AI tools to automate routine work.
• Experience supporting organizational change, reorganizations, and onboarding programs.
• Project management certification (PMP, CAPM) or Agile certification.