Senior Retail Business Process & Transformation Lead

Overview

About the Opportunity

We’re partnering with a leading Canadian retailer on a major enterprise transformation focused on modernizing how products are introduced, managed, and published across multiple retail banners.

The organization is redesigning its end-to-end product onboarding process, from merchandising and supplier data through SKU creation, product information management, content enrichment, and eCommerce publication. This initiative includes new enterprise platforms, automation, AI-enabled workflows, and more consistent processes across the business.

With the solution design phase complete and implementation underway, the team is seeking a senior professional who can bridge detailed process design and business understanding.

This role focuses on interpreting complex future-state processes, explaining how day-to-day responsibilities will change, and developing clear materials to help business leaders and employees prepare for the new operating model.

The ideal candidate brings hands-on knowledge of retail product operations, strong business process transformation experience, and the ability to communicate complex information clearly to different audiences.

What You’ll Do

• Review and interpret detailed future-state process designs, including workflows, automation, system interactions, responsibilities, and handoffs.
• Translate complex process documentation into clear, business-friendly explanations of how retail product onboarding and content operations will work.
• Document changes to business processes, employee responsibilities, workflows, and operational accountabilities.
• Develop current-state versus future-state comparisons and materials explaining the business impact and benefits of new processes.
• Create executive-level PowerPoint presentations, summaries, and communication materials that support leadership alignment and decision-making.
• Partner with merchandising, eCommerce, product management, technology, transformation and change management teams to validate process information.
• Identify gaps, inconsistencies, and unclear responsibilities across process documentation, business materials, and training content.
• Support organizational change readiness by helping teams understand what is changing, why it is changing, and how it will affect their work.
• Work independently in a fast-paced enterprise transformation, quickly absorbing existing documentation and identifying the information needed to move work forward.

What You Will Bring

• Significant experience within retail organizations or consulting engagements focused on retail operations, product onboarding, merchandising, or digital commerce.
• Strong understanding of the end-to-end retail product lifecycle, from buying/merchandising and supplier data through item setup, product enrichment, and website publication.
• Experience supporting business process transformation, future-state workflow design, operating model changes, or process improvement initiatives.
• Ability to interpret detailed business process maps, workflow documentation and system/process designs.
• Experience translating complex operational or technology changes into clear materials for business stakeholders.
• Strong executive communication and PowerPoint skills, including independently developing presentations and structured business narratives.
• Experience identifying and communicating process changes, organizational impacts, role responsibilities, or change management considerations.
• Excellent stakeholder management, analytical thinking, and problem-solving skills.
• Ability to contribute quickly to an established transformation with limited onboarding and direction.

Preferred Qualifications

• Experience with product information management (PIM), product content management (PCM), master data management (MDM), digital asset management (DAM) or supplier onboarding systems.
• Exposure to platforms such as Stibo STEP, Syndigo, Akeneo, Salsify, Adobe Experience Manager, or comparable enterprise systems.
• Experience spanning both merchandising/buying operations and eCommerce or digital product operations.
• Background in retail transformation consulting, business process consulting, or enterprise operating model initiatives.
• Experience supporting large-scale technology implementations involving workflow automation, AI, or organizational change.
• Familiarity with process mapping, swimlane diagrams, RACI matrices, and change impact assessments.

What Makes This Opportunity Interesting

• You’ll work closely with senior leadership on a significant enterprise transformation affecting multiple retail banners and business functions.
• This is an opportunity to apply deep retail process knowledge to a highly visible initiative, helping translate complex technology and operational changes into practical information that enables teams to work differently.
• The program is targeting launch in spring 2027, making this a particularly important phase for business readiness, stakeholder alignment, and successful adoption.