UX Researcher

Overview

Partnering with Aquent opens doors to career-defining opportunities with industry leaders. We are thrilled to connect top talent with a pioneering healthcare organization dedicated to transforming the wellness journey for millions. This forward-thinking company is reshaping how people access and experience care, and through Aquent, you will have the platform, support, and advocacy to make a profound, lasting impact on the future of health technology.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position
• Be able to showcase your work through case studies and/or portfolio.  

The Opportunity and Your Impact

Imagine designing the future of healthcare. In this strategic, high-impact role, you will be the visionary force connecting deep user insights to business-defining strategies. You will look beyond individual features to architect seamless, end-to-end service experiences across complex digital ecosystems. By transforming complex data into clear, actionable narratives, you will align senior leadership, inspire cross-functional teams, and champion user-centered innovation that directly improves lives. This is your opportunity to elevate the discipline of research and design strategy, mentor rising talent, and drive meaningful change at an unprecedented scale.

Key Responsibilities

• Provide thought leadership and establish best practices to elevate the research and design strategy disciplines across the organization.
• Define and maintain comprehensive journey maps and service blueprints across entire product ecosystems, connecting experiences across multiple lines of business.
• Lead the creation of strategic frameworks and prototypes that map out end-to-end customer experiences.
• Facilitate synthesis and analysis processes, translating complex concepts and data into actionable roadmaps and feature requirements.
• Own all phases of specialized generative and discovery research, utilizing mixed-method approaches such as co-design, service design, and jobs-to-be-done.
• Reframe and scope complex design and business challenges, ensuring the right methodologies are applied to solve system-level problems.
• Drive creative exploration and collaborative workshops to align cross-functional teams around high-impact solutions.
• Act as a trusted strategic partner to product, design, and executive leaders, highlighting cross-solution opportunities and connecting existing research.
• Coach and mentor junior team members in strategic thinking, abstract problem-solving, and professional growth.
• Influence and align senior stakeholders through compelling storytelling and clear, narrative-driven communication.

What You Bring (Required Qualifications)

• 7-10 years of experience in user-centered research and design strategy, with a portfolio demonstrating direct impact on product and organizational roadmaps.
• Bachelor’s degree in Usability, Human Factors, HCI, Psychology, Design, User Experience, Interaction Design, Service Design, or a related field (Master’s degree preferred).
• Advanced research skills with a strong command of mixed-method approaches and synthesizing complex data into actionable insights.
• Expertise in service blueprinting and developing adaptable strategic frameworks for evolving challenges.
• Advanced proficiency with industry-standard research platforms, such as UserTesting.
• Proven experience planning and executing large-scale research studies and strategic initiatives, bringing stakeholders along for the journey.
• Exceptional facilitation, coaching, storytelling, and collaboration skills, with a track record of influencing executive leadership and communicating complex strategies clearly.

Bonus Points (Preferred Qualifications)

• 3+ years of experience within the healthcare space.
• Experience working within an Agile environment.
• Research or strategy experience related to conversational experiences, generative AI, IVRs, or call center tools.
• Familiarity with leveraging AI tools to optimize research quality and efficiency.