Fleet Support Engineer

Overview

Two openings!

Shift: Sunday through Thursday, 8:00AM – 5:00PM OR Tuesday through Saturday, 8:00AM – 5:00PM

Our client, a pioneering leader in the autonomous vehicle industry, is redefining the future of urban mobility by building safer, cleaner, and more efficient transportation solutions from the ground up. Partnering with Aquent, they are looking for passionate innovators to join their mission-driven team. This is your chance to work at the cutting edge of technology, collaborate with world-class engineers, and make a tangible impact on the future of transportation.

The Opportunity

We are seeking a dynamic and collaborative technical expert to play a pivotal role in maximizing the operational uptime and reliability of an advanced autonomous vehicle fleet. In this high-impact position, you will serve as the primary point of contact for real-time technical escalations, diagnosing complex issues, and implementing robust countermeasures. You will collaborate closely with cross-functional engineering teams, turning real-world operational data into actionable insights that drive continuous improvement. If you are excited about solving complex, multi-disciplinary problems and seeing your solutions directly impact cutting-edge technology in real-time, this is the perfect opportunity for you.

What You Will Do

• Serve as the primary point of contact for real-time escalations across all vehicle subsystems, ensuring rapid and effective resolution.
• Conduct in-depth root cause analysis through comprehensive log reviews to identify, diagnose, and resolve complex fleet issues.
• Develop, update, and maintain comprehensive troubleshooting guides for technicians, incorporating newly diagnosed faults and their resolutions.
• Perform hardware bring-up and validation procedures for advanced sensor components, including LiDAR, radar, and cameras.
• Design and implement diagnostic procedures to streamline future troubleshooting, focusing on sensor calibration and data integrity.
• Analyze historical vehicle and fleet data to identify trends, anomalies, and areas for systemic improvement.
• Collaborate with engineering design teams to enhance tooling and improve automated issue detection capabilities.
• Develop and deploy effective countermeasures across the fleet to prevent recurring technical issues.
• Define and capture essential data points to validate issue resolutions and measure the effectiveness of implemented solutions.

What You Bring (Required)

• At least 6 years of relevant engineering experience in transportation, aerospace, or autonomous vehicles, with a strong focus on perception systems and sensors.
• A Bachelor’s degree in Electrical, Mechanical, Computer, or Automotive Engineering.
• Hands-on experience with low and high-voltage circuits, Unified Diagnostic Services (UDS), and safe troubleshooting practices.
• A strong understanding of hardware and software systems architecture and communication protocols in an operational setting.
• A holistic problem-solving approach, with the ability to diagnose high-level vehicle functions down to single-component resolutions.
• The ability to comprehend complex schematics, electrical diagrams, and connector end views/pinouts.
• A self-starter mindset with the ability to build strong, collaborative relationships across diverse teams.
• Ability to pass a background check.

Bonus Points (Preferred)

• Experience working with electric vehicle (EV) technology.
• Experience providing remote technical support and troubleshooting for complex systems.
• Familiarity with Linux and Python-based programming for fleet-level data processing.
• Experience with software that directly interfaces with hardware components.
• Familiarity with networking concepts, including TCP and socket programming.