Customer Research Consultant, Enterprise Tracking

Overview

Are you a quantitative researcher who thrives on structure, data integrity, and long-term tracking programs?

We are hiring a Customer Research Consultant to take full ownership of enterprise-level brand and perception tracking programs across multiple retail banners within our large retail client. This contract role is ideal for someone who enjoys working with raw survey data, managing vendors, and building executive-ready reporting.

If you’ve worked at a large market research firm (Ipsos, Kantar, TNS, etc.) or in-house at a consumer-focused enterprise organization, managing continuous tracking programs and are highly skilled in Excel/SPSS, this role offers visibility, stability, and impact.

What You’ll Own:

• End-to-end management of large-scale continuous corporate tracking programs (NPS, brand trust, loyalty, competitive brand health, corporate trust), sharing data weekly, monthly, and quarterly
• Longitudinal dataset management and trendline integrity
• Uploading and stacking wave data into established reporting templates
• Managing research vendors and sample suppliers
• Maintaining enterprise scorecards that feed executive reporting
• Monitoring performance targets tied to business goals 
• Identifying notable movements in trends and flagging opportunities for strategic deep dives
• Leveraging AI tools to improve efficiency and automation

What Makes This Role Unique

• Trackers are stable, respected, and in place for years
• High executive visibility 
• 90% hands-on SPSS/Excel/PowerPoint work
• Strong team culture: collaborative, autonomous, and flat
• AI-first mandate with enterprise-level partnership

What You’ll Bring:

• 3+ years managing continuous tracking programs (not just ad hoc research)
• Experience at a large research agency (Ipsos, Kantar, TNS, etc.)
• Strong Excel (stacking datasets, pivot tables, trend files)
• SPSS proficiency
• Deep understanding of quotas, sample plans, and weighting
• Experience working directly with research vendors​

This role is perfect for someone who enjoys precision, trend continuity, and operational ownership — and wants to see their work inform executive scorecards.

The target hiring compensation range for this role is $28 to $34/hr. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location. 

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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